UK: Royal Mail IOSS Number and where to put it for Click & Drop
Royal Mail’s advice is to put your IOSS into the correct field. Sounds simple! But no such field currently exists for Click & Drop.
For Royal Mail IOSS, thankfully a question was asked on the Click & Drop site which suggests Royal Mail don’t really have a solution so are looking to fudge the issue to keep parcels flowing to the EU.
Answer from Click & Drop Customer Support:
Note that this advice is ONLY for Royal Mail Click & Drop. If you use an alternative system for transmitting orders to Royal Mail you will need to speak to you label provider.
“IOSS should be stored on trading names for customers who are importing files from multiple marketplaces and a different trading names stored for the different marketplaces negating the need to enter the details on each import file.
For customers who have a direct integration into marketplaces like eBay, Amazon, NOTHS etc. and we pull the orders into Click & Drop from the channel, we will store the appropriate marketplace IOSS number and automatically apply the marketplace IOSS number on the orders for less than 150 Euros in the electronic data we pass when the end of day manifest or the label is purchased. Customers do not need to do anything different in these scenario’s the software will do the work on your behalf.”
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