Terms of Use

1. Introduction

VATfaqs.com (“us”, “we”, or “our”) operates the https://vatfaqs.com website (hereinafter referred to as the “Service” or “Community”). 

We provide a Global Indirect Tax Community to enable members (“user” or “you”) to interact with other community members by posting questions and answers, creating groups, sharing information and best practices in relation to indirect taxes (e.g. Value Added Tax (“VAT”), Goods and Services Tax (“GST”), Sales Tax, Customs Duty and Excise etc.).

We invite you to join our Community, but we do have a few rules, guidelines and values (i.e. our “Terms of Use”) that you need to adhere to and comply with. The rules, guidelines and values outlined below have been compiled to help you understand what it means to be a member of the Community and touches on some of the key “do” and “do not” behaviours expected from community members regarding interactions and participation within the Community.

Also keep in mind that community members are volunteering their own time, experience and knowledge with the aim of helping the wider community. As such, all members, Moderators (i.e. members with additional rights to ensure compliance with the Terms of Use policy) and website Administrators must be treated with mutual courtesy and respect. 

The Community is subject to these Terms of Use. If you are interested in registering (i.e. sign-up) to post content in the Community, you must acknowledge during the sign-up process that you have read and agree to these Terms of Use. Additionally, you must also acknowledge that you have read and agree to our Privacy Policy during the sign-up process. In simple terms, the interaction, participation or posting content to the Community constitutes your agreement to our Terms of Use and Privacy Policy.

2. Disclaimer

Content posted on the Community is for informational purposes only. Please note that content posted by members is solely the opinion and responsibility of the person posting the content and only expresses the views of the person posting the content and is not to be considered to be the collective views of the wider Community. 

You are also responsible for ensuring that you have the rights or permissions required to post content or material obtained from third-party sources and that the content or material posted to the Community does not infringe or violate the legal rights of another party or any applicable laws.

We do not validate the accuracy or completeness of any content or material posted on the Community. Therefore, posts from tax specialists, accountants, lawyers or other professionals should not be considered as a substitute for professional advice or the engagement of services of a qualified professional for that matter.

Neither this Community or its members take any responsibility for any loss which results from content posted on the Community. It is the responsibility of members for ensuring correct adherence to tax and accounting obligations and legislation and seek the necessary advice from a qualified professional.

Please note that the Community may contain links to other external websites (i.e. third party sites) that are not operated by us. If you click on a link, you will be directed to that external website. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any external websites or services.

The use of “Groups”, “Topics”, “Categories”, “Tags” etc. in the Community is purely for content categorisation and navigation purposes (i.e. making it easier to sort or find specific content). As members also have the ability to add Tags or Categories to posts, we do not take responsibility for the accuracy or completeness of categorisation or tagging of posts. However, please note that Moderators reserve the right to edit the categorisation or tagging of posts at their discretion.

3. Community Moderation

By way of design and features of the Community, members can play a key role its moderation by using the “Like” button to acknowledge quality content and contribute to another members “Reputation” points. Conversely, the “Report” button can be used in cases where the content is non-constructive, off-topic or completely out of place. 

You agree that you will be on respectful and courteous to other members and not post any content or material which is knowingly inaccurate, misleading, false, abusive, threatening, hateful, racist, profane, sexually orientated, derogatory, harassing, defamatory or otherwise in violation of any privacy laws or of any any other law for that matter.

As is not possible for us to review all content posted to the Community, we count on Community members to use the tools and features provided to highlight any nonsense or poor behaviour. Furthermore, every member is responsible for their content posted to the Community (i.e external links, text, images, videos etc.). 

Any member who feels that the content of a post contravenes these Terms of Use is encouraged to contact us immediately by email at [email protected]. We have the ability to remove any content which violates these Terms of Use.

By complying with these Terms of Use, you ensure that the Community reaches its fullest potential for knowledge sharing and that a positive environment is experienced by all participants. To ensure a positive experience is maintained for all members, our Moderators have the right to take actions to ensure that these Terms of Use are respected and complied with at all times. Non-compliance with these Terms of Use may result in your removal from the Community.

Moderators also reserve the right to remove or modify any content posted on the Community for any reason and without prior announcement or explanation. Requests for content to be removed or modified will be undertaken at our discretion. We also reserve the right to take action against any account within the Community at any time. Should you disagree with any actions taken by us or Moderators, please send an email to [email protected].

4. Community rules and guidelines

Be kind 🙂

Always be kind in your comments to other members when using the Service. If you witness comments you perceive as inappropriate, then please end the discussion or interaction rather than reacting negatively. In serious cases, please report any offense by clicking the “Report” button beside the post. Responding negatively to another member’s comments may also be viewed as being equally inappropriate and may result in you breaching these Terms of Use.

The is no such thing as a stupid question!?!?!

Please keep in mind that members have different levels of expertise, experiences and levels of topic specific knowledge. Therefore, everyone should feel welcome and comfortable to post their questions and comments, no matter the level of their existing knowledge. Therefore, do not harass other members if their question appears basic and instead assist them to better explore the issue or query they have.

Keep it clean!

Keep avatars, profile header images, content, posts, images and videos respectful and clean (i.e. explicit content is prohibited).

Always remain positive and demonstrate good behaviour

Discussions, debate, sharing best practices, sharing experiences and offering personal opinions is a key element of the Community and is encouraged. However, always be respectful and constructive in situations when disagreeing with others points of view and do not resort to personal abuse or disrespectful behavior towards other members (for example, any behaviour that is designed to personally insult or offend based on religion, race, ethnicity, nationality, sexual orientation or gender is not tolerated whatsoever!). 

Honesty is the best policy

Be your true self and respect the rights of others. Do not create multiple member profiles, do not impersonate another person and do not create a profile of a business or legal entity without the relevant authorisation. 

Community member profiles are required, under these Terms of Use, to use genuine first names and last names, legitimate credentials or in the case of businesses or legally incorporated profiles, use the registered business or trading name.

You agree not to post any content or material that misappropriates or infringes intellectual property, copyright or the personal right of any third-party. Relevant acknowledgments and credits should be appropriately attributed in posts along with providing a link back to the original source content or material author.

5. Community posting rules and guidelines

The following posting rules and guidelines are applicable to all types of posts, content and communications within the Community:

Avoid duplication of questions and content. Keep in mind that a question may have been asked before and an answer may have already been provided by another member or the subject matter or specific topic may have been covered in a particular Group, Discussion, Blog or Article. Therefore, as best practice and to avoid questions and answers being revisited or duplicated, perform a keyword search on your question in the Community search bar to check if a related post already exists. 

Respect the privacy of others. Do not disclose, post, re-post or request personal (or identifying) information of anyone (i.e. even non-Community members). 

In addition, do not post or re-post correspondence between Customer Support or Moderators on the Community or any other site. Furthermore, you may not comment or post complaining that your post was removed. Nor may you post private correspondence from moderators, such as warning notices or account suspensions in respect of non-compliance with any of the Community Policies. Questions or comments concerning warnings and suspensions should be conveyed via email at [email protected].

Avoid posting content or material which is non-constructive. Non-exhaustive list of prohibited non-constructive posts:

  • Continuous posting of the same content, material or text (i.e. do no post spam, attract spam or lobby a topic continuously in multiple posts, discussions or groups).
  • Posts that have no relevance or substance to the subject matter or topic and are constructed in such a way to frustrate other Community members or hijack the discussion.
  • Solicitation or advertisements is prohibited without prior consent. The posting of links, images or content for the purpose of self-promotion is heavily monitored and may be removed by Community Moderators if the content has no added-value to the Community or is considered to be off-topic.
  • Commenting on redundant or old posts / topics for the main aim of pushing them into a discussion or to the top of a feed.
  • Use of malicious code, bots, spiders to monitor or acquire private information from other Community members through any methods (e.g. data harvesting, viruses, malware etc.).

Guidelines for posting questions and answers

Questions should be sincere attempts to obtain reusable information

  • The primary intention of a question should be to obtain information, not to argue a point or make a statement.
  • Questions should not be used to promote a business, service or goods.
  • Questions should encourage answers with explanation and should be as open-ended as possible. Limited-choice questions are not allowed.
  • Questions should not narrow the users who are invited to respond, and should not be directed at specific user(s).

Questions and Answers should be clearly written

  • Questions/Answers in the community require correct spelling, punctuation, grammar and capitalisation, consist of complete sentence(s) and end in a question mark or dot.
  • Questions are stronger if they are phrased neutrally, not containing assumptions or amplifying false information.
  • Questions should contain enough information to make clear how answers can meet their expectations.
  • Questions should be concise, no longer than 2 sentences, and only one question should be asked at a time.
  • Answers should directly address the question and contain sensible information.

Questions/Answers should comply with these terms of use

  • Questions/Answers about individuals that are hurtful, mean-spirited or likely to make the person uncomfortable aren’t allowed.
  • Questions/Answers that constitute harassment and have the potential to make the experience of using the Community unpleasant or uncomfortable for group(s) of users may be deleted.
  • All content on the Community including questions, answers, and discussions should be written in English (or any other language defined by the Community).

Questions/Answers are viewed as community property

  • Questions/Answers may be deleted or reworded by the Community Administrators or Community Moderators if they contravene these Terms of Use.
  • Questions/Answers that have the same meaning, will be merged into the question/answer with the phrasing that is simplest and most commonly asked.

Topics should be used to help people find information easier and faster

  • Topics that are not directly relevant to the question, are overly broad, or are relevant only to certain answers should not be applied.

6. License to use your content

The Community enables you to post content and materials (e.g. texts, media, links) to share with other Community Members. You agree that all content and materials posted by you on the Community may be viewed by other Community members and the general public. 

You acknowledge and agree that you are granting us with a non-exclusive, worldwide, royalty free, permanent, irrevocable, unlimited license to use, publish, copy, reproduce, adapt, modify, transmit, store, display, translate or re-publish your content in connection with the Community.

7. Cookies

We use cookies to distinguish you from other Community members. This helps us to provide you with a personalised experience when you use the Community. For detailed information on the cookies we use and the purposes for which we use them see our Privacy Policy.

8. Requests for assistance

If you need direct assistance from the VATfaqs.com team in relation to technical issues you have experienced, please post a message to the Group “Community Support”. Our customer service team will aim to respond to your query within 48 hours (during business work days) from the time the query is posted to the “Community Support” Group. If you do not receive a response to your query after this time-frame or are not satisfied with the answer to your query, please contact [email protected] detailing the issue.

9. Changes to these Terms of Use

We may update our Terms of Use from time to time. We will notify you of any changes by posting the new Terms of Use on this page.

You are advised to review these Terms of Use periodically for any changes. Changes to these Terms of Use are effective when they are posted on this page.

If you do not agree with these terms, please do not register or use the Community. If you wish to close your account, please email us at [email protected] to request the closure of your account.